Terms & Conditions
By using the website to buy products online, you confirm that you are 18+ years old.
Please note that products will not be sent until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.
After you have placed your order:
You will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us.
We do not have to accept your order, and for example, we will not accept your order if:
- We do not have the products in stock
- Your payment is not authorized
- There is an error on our website regarding the price or other details of the products
- You have cancelled it in accordance with the instructions below
We reserve the right to refuse any order.
Cancelling an order before the product has been sent:
If you change your mind after placing an order, you can cancel it at any time before we send it. Please see the Contact us info for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.
Returning products after sending:
Each product sold through LIFEisGRAPE site is guaranteed. If you are not satisfied with the product after receiving it, Contact us.
Courier Costs / Delivery Costs:
Local delivery (Port Elizabeth only) R35 for under 30kg (same day delivery if order is before 10h00 on weekdays).
Any other surrounding areas: Despatch, Uitenhage, Jefferys Bay, Humansdorp, Kirkwood, Paterson, Grahamstown, Bathurst, Port Alfred, Addo, @ R50 for under 30kg (next day delivery if order is before 10h00 on weekdays).
Packing and delivery costs, if any, will be added to the total price of your purchase.
While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.
The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.
Changes to Terms & Conditions for buying products online:
We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website